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Delivery Policy
At Eurobay ltd, we aim to provide fast and reliable delivery to get your products to you as quickly as possible. Below, you will find all the details you need regarding our delivery process.
Delivery Times and Cut-Off
- Opening Hours: Our shop is open Monday to Friday from 9:00 AM to 5:30 PM. We are closed on weekends.
- Order Cut-Off: Orders placed by 3:00 PM on a working day will be processed for dispatch that same day. Orders placed after 3:00 PM will be dispatched the following working day.
- Delivery Timeframe: We aim to deliver within 2-5 working days from the date of order. You will receive a tracking number 24 Hours after your order.. Please note that weekends are not counted as working days.
Shipping Methods
- Small Items: For smaller products, we use Royal Mail for reliable and efficient delivery.
- Large Items: For larger items, such as TVs and other bulky products, we use Parcelforce for a secure and timely delivery service.
Free Delivery.
- We offer Nation wide Free delivery on all orders.
Weekend Deliveries
- Please note that we do not ship on weekends. Any orders placed after 3:00 PM on Friday will be dispatched on the following Monday (or the next working day).
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email, allowing you to track your order’s progress. If you have any issues or need assistance with tracking, feel free to reach out to our customer service team.
Delivery Address
- Please ensure that the delivery address you provide is accurate and complete. We cannot be held responsible for delays or failed deliveries due to incorrect address information.
Contact Us
If you have any questions regarding your delivery or need help with your order, please don’t hesitate to contact us:
- Email: management@eurobay.co.uk
- Phone: +447934704384